Berserker Tree and Landscaping (“Berserker,” “we,” “us,” or “our”) operates berserkertreeandlandscaping.com and provides tree service and landscaping in Richland, Kennewick, Pasco, West Richland, Benton City, Prosser, and the surrounding Tri-Cities, Washington area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly when you contact us or request a quote, including:
- Name and email address
- Phone number, if you choose to call, text, or share it with us directly
- Property or job-site address and details about the work you need
- Photos you upload with your quote request
- Referral source (e.g., Google, Facebook, referral)
We also automatically receive limited technical information when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs. This information is collected through cookies and similar technologies (see Cookies and Analytics below).
How We Use Your Information
- Respond to quote requests and questions
- Schedule estimates, appointments, and service visits
- Send service updates, follow-ups, and invoices
- Improve our website, marketing, and customer service
- Comply with legal obligations and enforce our terms
We do not sell your personal information.
SMS / Text Messaging
Phone numbers you share with us — for example through our website chat widget, by calling or texting us, or through forms on this site — may be used to send SMS text messages from Berserker Tree and Landscaping about your quote, appointments, and scheduling. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
No mobile information or opt-in data will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Cookies and Analytics
We use Google Analytics and Google Ads (including Google Tag Manager) to understand how visitors use our site and to measure the performance of our advertising. These tools set cookies and may collect information about your device and browsing activity. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on and control ad personalization in your Google account settings. Most browsers let you refuse or delete cookies through their settings.
How We Share Information
We share information only with service providers who help us operate our business (for example, our website host, email delivery, form storage, and analytics providers), and only to the extent needed for them to provide those services. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer. As stated above, mobile phone opt-in data is never shared with third parties for marketing.
Data Retention
We keep quote requests, customer records, and related communications for as long as needed to provide our services and for a reasonable period afterward to meet legal, accounting, and tax obligations — typically up to seven years. Web analytics data is retained according to Google’s standard retention windows. You may request deletion of your information at any time using the contact details below, subject to any records we are required to keep.
Your Choices
- Reply STOP to any text message to end SMS communications.
- Email us to request access, correction, or deletion of your personal information.
- Adjust your browser and device settings to limit cookies and tracking.
Children’s Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the policy was most recently revised.
Contact Us
For privacy questions or requests, contact: