
When a Columbia Basin wind event drops a cottonwood limb on your roof at 11 PM, you need someone who answers, not a voicemail. We're based in Richland, which means most emergency calls here are on-site fast — day, night, or holiday.
Late summer thunderstorms that roll through the Basin bring sudden, short bursts of high wind rather than sustained storms, which is exactly the kind of load that snaps a limb weakened by months of dry heat rather than one that's been gradually stressed. Those calls tend to come in fast and resolve fast once we're on site.
Winter ice events are less frequent here than in wetter parts of the state, but when they hit, Richland's evergreens carry the weight worse than deciduous trees that have already dropped their leaves. A blue spruce loaded with ice is a different kind of emergency call than a summer wind snap, and we adjust our approach accordingly.
Southwest wind funnels hardest through Badger Mountain South and the Plateau, and that's usually where we get the first calls after a gust event — a leaning blue spruce, a cracked silver maple limb, a cottonwood section down near Columbia Point. Summer heat dries out limb tips across town first, so deadwood failures show up even on calm days once the wood's had enough 100-degree stretches.
If the hazard involves a structure — a limb resting on a roof, a trunk against a wall — we assess whether the load is actively shifting before anyone gets near it. Some Richland emergency calls need immediate cutting; others are stable enough to wait a few hours for daylight and better visibility, and we'll tell you which is which.
We carry lighting, a generator, and full climbing gear on the truck at all times during storm season specifically so a night call in Richland doesn't turn into a next-morning call. If it's safe to fully resolve the hazard in the dark, we do.
If a limb is on your roof or a tree is hung up over a fence, our priority is making the site safe before it's made pretty — tarping a roof breach, securing a hung-up limb, roping off the danger zone. Full removal and cleanup follows once it's light and safe to bring in the crew, chipper, and trailer.
If a City of Richland right-of-way tree fails onto the street rather than your property, we still respond the same way — securing the hazard first, then working out with you and the City who handles what comes next.
We've worked with the major carriers homeowners in Richland tend to have, and we know what documentation an adjuster typically wants — photos of the tree before removal, the point of failure, and the resulting damage. Getting that right the first time avoids a second adjuster visit.
Most homeowner policies in Richland cover emergency tree work when there's structural damage — we photograph and document everything and can bill your carrier directly. If the failed tree was a right-of-way street tree, we also handle the City of Richland paperwork on the removal side so you're not chasing that down after a bad night.
Even when PUD needs to handle the line itself, we can usually still remove the tree once the line hazard is cleared, so a homeowner isn't left coordinating two separate companies during an already stressful night.
If a downed limb is tangled in a Richland PUD line, that's a PUD call first — we'll tell you straight when to dial them instead of us, and we coordinate directly with them on anything near an energized line once it's safe to work.
You're in the right place. No no-shows. No sketchy bids. No mess left behind — just a hard-working Tri-Cities crew that treats your property like our own.
See why Tri-Cities homeowners choose Berserker.

Yes. Storm calls go straight to the owner's cell, not an answering service.
Yes. A hung-up limb can fall without warning. Call us and we'll get it secured or removed before it comes down on its own.
Most homeowner policies cover it when there's structural damage. We document the damage and can bill your carrier directly.
That's a Richland PUD call first. We'll say so plainly and coordinate with them before doing anything near an energized line.
Free estimates. Same-week scheduling on most jobs. Emergency calls answered any hour.